Refund Policy

Last updated: January 1, 2023

This Refund Policy outlines the terms and conditions for refunds related to purchases made through our online gaming platform. We strive to ensure your satisfaction with our products and services while maintaining fair policies for all users.

1. Digital Purchases

1.1 In-Game Purchases

Purchases of virtual currency, items, or premium content within our games are generally final and non-refundable once the virtual goods have been delivered to your account, except as described below or where required by applicable law.

1.2 Eligible Refund Circumstances

You may be eligible for a refund in the following situations:

Unauthorized Purchases: If you believe unauthorized purchases were made through your account
Technical Issues: If purchased content was not delivered to your account due to technical errors
Accidental Purchase: In certain cases, accidental purchases may be eligible for a one-time courtesy refund if requested within 48 hours

1.3 Game Subscriptions

For subscription-based services:

You may cancel your subscription at any time
Cancellation will take effect at the end of your current billing cycle
We generally do not provide partial refunds for unused subscription time
If you cancel within 14 days of starting a new subscription and have not substantially used the service, you may be eligible for a refund

2. Game Purchases

2.1 Digital Game Downloads

For full game downloads:

You may request a refund within 14 days of purchase if you have played less than 2 hours
Once you exceed the 2-hour gameplay limit or the 14-day period, refunds are typically not available
Pre-ordered games can be refunded at any time prior to release

2.2 Special Editions and Bundles

Special edition content, game bundles, and season passes follow the same general refund rules as digital game downloads but may have specific exceptions noted at the time of purchase.

3. Refund Process

3.1 How to Request a Refund

Log in to your account on our website
Go to "Purchase History" in your account settings
Select the purchase you wish to refund
Follow the prompts to submit your refund request
Alternatively, contact our Customer Support team with your purchase details

3.2 Required Information

When requesting a refund, please provide:

Your account username or email
Date of purchase
Transaction ID (if available)
Item(s) purchased
Reason for refund request

3.3 Processing Time

Refund requests are typically processed within 5-7 business days. Once approved, funds may take an additional 3-10 business days to appear in your account, depending on your payment method.

4. Payment Method-Specific Policies

Payment Method	Refund Method	Special Considerations
Credit/Debit Card	Refunded to original card	May take 3-10 business days to appear on statement
PayPal	Refunded to PayPal account	Typically processed within 1-3 business days
Apple App Store	Processed through Apple	Subject to Apple's refund policies
Google Play Store	Processed through Google	Subject to Google's refund policies
Gift Cards	Store credit	Cannot be converted to cash

5. Non-Refundable Items

The following purchases are generally non-refundable:

Virtual currency that has been spent, in whole or in part
Consumable items that have been used
Battle passes or seasonal content once activated
In-game purchases made with virtual currency
Accounts that have been banned for Terms of Service violations
Third-party services purchased through our platform

6. Regional Variations

Refund policies may vary by region to comply with local consumer protection laws. Residents of the European Union, Australia, and other regions may have additional rights under applicable laws.

7. Abuse Prevention

We monitor refund requests to prevent abuse. Excessive refund requests, fraudulent claims, or patterns of buying and refunding content may result in refund privileges being limited or account restrictions.

8. Changes to This Policy

We may update this Refund Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page.

9. Contact Us

If you have questions about this Refund Policy or need assistance with a refund, please contact our Customer Support team:

Email: support@onlinegames.com
Support Ticket: Available through your account dashboard
Live Chat: Available on our website during business hours

Note: This refund policy applies to direct purchases from our platform. Purchases made through third-party platforms (Steam, Epic Games Store, console stores, etc.) are subject to the refund policies of those platforms.